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MedSurvey (https://www.medsurvey.com/sites/main) Privacy Policy: Last Updated: October 29, 2026 What changed: digital rewards, how we prevent survey fraud, the analytics tools on this site, service providers (including cloud AI services), U.S. state privacy rights, how long we keep data, and our new address. |
MedSurvey, Inc. (“MedSurvey,” “we,” or “us”), a medical market research firm, takes great pride in the relationships it has built and continues to build with the medical community. We respect the privacy of each community member and survey participant thus we would like to share with you just exactly how and why we collect and process the information you submit via our website and mobile app. In sharing our policies and commitments, we hope to make all individuals using our website and mobile app (“visitors”) comfortable with the community registration process and understand the reasons why we collect a variety of information.
MedSurvey (“community”), located at https://www.medsurvey.com/sites/main, is a double opt-in healthcare community for healthcare professionals and patients. The community is solely owned and operated by MedSurvey, a market research firm specializing in conducting surveys with healthcare professionals and patients. Individuals who have completed the registration process and successfully activated their account (““member,” or “user”) are profiled by a variety of demographic information for the purpose of receiving survey invitations that pertain to their specific area of medical knowledge and/or expertise. We invite you to read through the rest of the privacy policy to learn more about how your information will be used. Should you have any questions regarding any section, please direct them to privacy@medsurvey.com.
How registration information is collected and used
MedSurvey collects a range of information through the registration process depending on the classification of each member. The information collected throughout each step of the registration process is described below. We have also included a brief summary on why we are collecting this information and how it will be used:
a. Login Information – During the registration process, visitors are asked to create a password, which, along with their e-mail address, will serve as secure login information for their MedSurvey profile. If a member forgets his/her password, it can be reset with a secure link sent to the member's registered e-mail address. Passwords are stored only in encrypted (hashed) form and are not visible to MedSurvey shareholders, officers, directors, employees and/or other agents.
b. Contact Information – MedSurvey collects a variety of contact information (i.e. phone number, fax number, e-mail, etc.) for the purpose of alerting members to relevant survey opportunities, delivering rewards for completed surveys, and for other purposes relating to the member account (i.e. account update reminders, compensation confirmation, opt-in newsletters, etc.). Personally identifiable information collected through registration is shared with third parties only as described in “Sharing information with third parties” below.
c. Profile Information – MedSurvey collects information from members about their job, lifestyle, and medical condition(s). This information is gathered and primarily used for the purpose of delivering relevant survey opportunities to our members. In some cases, this information may also be appended to a survey participant's survey data record and analyzed in aggregate form. This information will not be personally identifiable when shared with third parties without the participant's express consent.
d. Information for verification – To keep our research reliable and prevent fraud, we verify members and survey participants. This can include checking your professional credentials (for example your NPI or license number) against public registries, and automated checks of the IP address, device and browser signals, CAPTCHA responses and survey behavior to detect duplicate, automated or fraudulent participation. These checks may be performed by us or by fraud-prevention service providers acting on our behalf. If our checks find fraudulent or duplicate participation, we may remove the response, withhold the related reward and close the account, as described in the Terms of Use. MedSurvey will never ask for social security numbers, credit/debit card numbers, or bank account numbers to verify a member's identity.
e. Referral Information - The “Invite your colleagues” section in the registration process and member profile is an optional feature that allows a member to invite his/her colleague(s) to join the MedSurvey community. If the member should choose to refer a colleague, the colleague's full name and e-mail address will be required. This information will only be used for the purpose of sending a one-time e-mail invitation and will not be retained in any capacity. MedSurvey reserves the right to identify the referring member in the invitation e-mail.
Information collected through surveys
Since the purpose of MedSurvey is to allow individuals to participate in paid medical research surveys, we believe it is important to explain how the survey information will be used.
All information gathered through surveys is reported in aggregate form only and will not be directly associated with any personally identifiable information. If a survey sponsor requests the identity of survey participants for any reason, MedSurvey will contact the respondents directly in order to receive express permission for the release of such information.
In the event that a survey sponsor requests validation of survey participants for a particular project, a third party will be contracted to contact a random sample of respondents who participated in that specific survey to verify some of the provided information. The contracted third party will only use personally identifiable information to contact some of the respondents and will properly discard all such information after the end of such a project.
After successfully completing a survey, the respondent receives the reward described in the invitation (see “Information relating to survey payments” below).
In some cases, the survey respondents will have the ability to audio record their response to a question. In this case, a third party will have access to the audio recording but the recording will not be associated with any personally identifiable information, unless provided by the survey respondent in the content of the recording.
Information relating to survey payments
Any reward offered for completing a survey will be clearly stated on each survey invitation. Rewards are delivered digitally through MedSurvey Rewards (rewards.medsurvey.com), where you choose how to redeem them (for example e-gift cards, prepaid cards or bank transfer, depending on availability). To issue a reward we share your name, e-mail address and the reward amount with our reward-fulfillment provider, which uses them only to deliver your reward. Some older or special arrangements may still be paid by mailed check, in which case we use the mailing address you provide.
Information about rewards earned from surveys and survey participation history will be stored securely on our servers and will be offered to members via their secure online profile. Some of this information might be used for marketing purposes, but only in aggregate form without personal, individually identifiable information (i.e. total survey payments paid out during the course of a year).
Passively collected information
MedSurvey collects certain information automatically from a visitor's browser (such as IP address, browser and device type, and pages visited) to keep the site secure, prevent fraud and produce statistics on how our website and mobile app are used. Where permitted, we use analytics tools (such as Google Analytics) for these statistics. You can manage your cookie choices with the Osano consent control on this site or in your browser settings, and we honor Global Privacy Control (GPC) signals where required by law.
Occasionally, MedSurvey may ask a community member for a non-paid testimonial that summarizes his/her experiences with MedSurvey. If a member agrees, a consent form will be sent to the member outlining the terms of use of the provided testimonial. A signed consent form is required from the member for MedSurvey to use the testimonial in any way. Personally identifiable information (such as name, specialty, and city/state) may be used to identify the author of the testimonial. At any point, a member can request MedSurvey to stop using their testimonial by sending an email to info@medsurvey.com. The testimonial will be removed according to the conditions outlined in the original consent form.
A cookie is a small text file that is stored on a visitor's computer to record and store certain data. MedSurvey uses a session cookie to keep members signed in after login; it stays on your device for up to 25 days unless you sign out. Where permitted, analytics cookies are also used as described under “Passively collected information” above.
Control of personal profile information
Every member can use his/her unique username and password setup during the registration process to securely access the membership account from the MedSurvey home page (https://www.medsurvey.com/sites/main). Most of the fields provided during the registration process can be easily updated through this process. In an effort to maintain the most current information, MedSurvey will e-mail each member a reminder every six months to update his/her profile.
In the event that a member wishes to delete their MedSurvey account, he/she will need to complete a request from their MedSurvey profile. This can be done by signing into the profile from the https://www.medsurvey.com/sites/main website, and clicking on the “Cancel Membership” link located under “Profile Settings.”
MedSurvey maintains an ISO/IEC 27001:2022 information security certification and an ISO 20252:2019 market, opinion and social research certification. Information is encrypted in transit (HTTPS) and at rest, access is limited to staff who need it, and our websites are protected by a web application firewall and monitored.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security, and we will notify you of a breach as the law requires.
If you have any questions about security on our Web site, you can e-mail us at privacy@medsurvey.com.
Sharing information with third parties
MedSurvey does not sell your personal information. We share it only: (1) with service providers acting on our behalf, such as cloud hosting, e-mail delivery, survey platforms, reward fulfillment, fraud prevention, analytics and cloud-hosted AI services, under contracts that limit their use of it to providing their service and prohibit them from using it for their own purposes, including training their AI models; (2) with survey sponsors and their research agencies, only in de-identified or aggregate form, unless you give express permission for a specific study; (3) to verify your identity as described above; and (4) when required by law (see “Law enforcement activities”).
We may disclose any information about members to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.
This privacy policy only pertains to the practices and commitments set forth by MedSurvey for www.medsurvey.com. We recommend that you review the privacy policy of other sites to learn about their specific policies.
MedSurvey does not solicit its community membership to minors and only allows individuals who are eighteen (18) years of age or older to join MedSurvey. In order to join MedSurvey, the member must agree to terms of use that clearly state that a member must be at least eighteen (18) years of age to qualify for membership.
MedSurvey reserves the right, in the evolution of its business to reorganize itself by buying or selling additional business assets. MedSurvey's business practices, including those associated with MedSurvey itself, and the personal information of its members may be transferred or sold to another business entity or individual. While MedSurvey may take efforts to ensure that a successor entity honors these terms of use and the associated privacy policy, MedSurvey, its shareholders, officers, directors, employees and/or other agents will not be responsible for any change or failure to honor these terms by any successor
The information submitted on www.medsurvey.com and the mobile app is stored in the United States of America. By browsing our website(s), completing the registration process, and using the mobile app, visitors understand and consent to the transfer of data to the United States of America.
How long we keep your information
We keep your profile while your account is active. When you cancel your membership, we delete or de-identify your profile, except where we must keep records (for example reward payment records for tax and audit purposes) for the period the law requires. Survey responses are kept for as long as needed for the research and our clients' contractual requirements, then deleted or kept only in de-identified form.
Depending on where you live, you may have the right to: know and access the personal information we hold about you and receive a portable copy; correct it; delete it; opt out of marketing, targeted advertising, and any sale or profiling (we do neither); restrict or object to processing; and withdraw consent. We will not discriminate against you for exercising these rights.
These rights apply to residents of California (CCPA/CPRA) and of other U.S. states with comprehensive privacy laws, including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, New Hampshire, New Jersey, Nebraska, Tennessee, Minnesota, Maryland, Indiana, Kentucky and Rhode Island. If we decline your request, you may appeal by replying to our decision. EU/UK residents may also complain to the data protection authority where they live or work.
Members can update their profile or cancel their membership at any time under “Profile Settings.” To make any other request, submit a data subject request or e-mail privacy@medsurvey.com. We will verify your identity before acting, and an authorized agent may make a request for you with your written permission.
We reserve the right to modify this privacy policy at any time. Should there be any changes to our privacy policy, we will post the changes to this privacy statement and we will display a notification on the MedSurvey home page for 30 days.
Should you have any questions pertaining to this privacy policy, you may contact us by sending an e-mail to privacy@medsurvey.com or writing to us at the company address: 54 E Oakland Ave #29, Doylestown, PA 18901. Our Data Privacy Officer is Chris Foley, CIPP/US, Director, Data Operations (cfoley@medsurvey.com). For data subject requests please submit a request here
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