MedSurvey's Proactive Project Management Approach

How MedSurvey’s proactive project management approach kept a complex international study on track, completing on time and on budget.
Patients, Physicians, Hospital Admins
Distinct Surveys:
United States, Mexico, Canada, Brazil, Chile, India, Italy, United Kingdom, Spain, Germany, Saudi Arabia, South Africa, China, Australia, Japan, and France

The Challenge

A new consultancy client approached MedSurvey to
conduct a deeply complex international study with patients
who have coronary and peripheral artery disease.
The scope of the project included:

  • 51 distinct surveys
  • 3 separate audiences (patients, physicians,
  • and hospital administrators)
  • 16 countries (as far abroad as Saudi Arabia and Japan)
  • 12 languages

It was MedSurvey’s goal to not only fully recruit the project, but ensure a smooth project deployment. The project would require careful coordination of many moving parts, from programming to translation to collaboration with 10 sample partners.


Empowering Project Managers

By employing seasoned project managers and empowering them to take full ownership of their projects, MedSurvey’s PMs are personally invested in their projects’ success and have the authority and experience to ensure it.

The 18-year veteran PM working on this study noticed early that hospital administrators were terminating at a much higher rate than physicians and patients. With plenty of time remaining to recruit, he could easily have taken a wait-and-see approach. Instead, he delved deeper into the data.

Taking Proactive Action

The PM determined that this issue was occurring only in certain countries, and further research revealed the cause: Due to inconsistencies among national healthcare systems, hospital administrative roles varied globally in ways that impacted how administrators responded to screener questions. The MedSurvey team brought back to the client recommendations, backed by real-world evidence, on which screening criteria to change in specific countries to keep the project on track.


By proactively identifying and addressing issues early, rather than waiting for problems to emerge later in the project,

MedSurvey’s project manager was able to avert a negative outcome. He kept this complex project running smoothly from start to finish, leading it to be fully recruited and successfully completed on schedule.